Returns & Exchanges

Atelier OKO accepts returns of unworn and unused items in their original condition and packaging within 14 days of delivery, in exchange for store credit or another item of equal value.

Change-of-mind refunds are not accepted.

To start a return, please get in touch with us at atelierokoau@gmail.com before sending your item back. Items returned without prior approval will not be accepted.

Please include the following information in your email:

• Original order number

• Date of purchase

• Item(s) you wish to return

• Reason for the return

• Whether you would prefer an exchange or store credit

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale items

• Items purchased using a discount code

• Made-to-order, bespoke or customised pieces

• Earrings, for hygiene reasons

• Gift cards

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of returning the item to Atelier OKO in Melbourne, as well as any applicable duties or taxes associated with the return or replacement shipment.

All return parcels must be sent using a tracked postal service. Atelier OKO is not responsible for return parcels that are lost or damaged in transit.

If a returned item does not meet our return requirements, we reserve the right to reject the return. The item may be returned to the customer at their expense.

Once your return has been received and inspected, we will contact you by email to confirm whether your exchange or store credit has been approved. Store credit will be issued once the return has been approved.

Faulty or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is faulty, damaged or incorrect.

If you believe your item has a manufacturing fault, please email atelierokoau@gmail.com with your order number and photographs of the issue. We will assess the item and, where appropriate, arrange a return for inspection.

If the item is found to have a manufacturing fault, Atelier OKO will offer a repair or replacement. If we are unable to repair or replace the item, a refund may be provided in accordance with applicable Australian Consumer Law.

For confirmed manufacturing faults, Atelier OKO will cover reasonable return shipping costs and applicable duties.

Damage resulting from normal wear and tear, accidental damage, improper care or customer misuse is not considered a manufacturing fault. Please follow the care instructions provided with your order.

European Union – 14-Day Right of Withdrawal

For orders delivered to the European Union, consumers may have a 14-day right of withdrawal under applicable EU consumer law.

This right applies separately from Atelier OKO's voluntary returns policy above. Where the statutory right of withdrawal applies, it will take precedence over our standard change-of-mind return policy.

Certain exceptions may apply under EU law, including for personalised or customised goods and, where applicable, sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

For EU returns, please contact atelierokoau@gmail.com within the applicable 14-day period for instructions.

Exchanges

For change-of-mind exchanges, the customer is responsible for return shipping costs and any applicable duties or taxes. The replacement item will be dispatched once the original item has been received and the return has been approved.

Questions

If you have any questions about our Returns & Exchanges Policy, please contact us at atelierokoau@gmail.com.

Atelier OKO reserves the right to refuse a return that does not meet the requirements of this policy, subject always to your rights under applicable consumer law.