Shipping policy

We Ship Worldwide!

Your orders will be dispatched within 2-4 business days. We post Australian and international orders using the Australia Post Shipping service. 

For Made-to-Order Pieces

Made-to-order pieces are carefully crafted, packed, and posted within 2–6 weeks from purchase.

Shipping & Customs

Delivery in Australia is FREE.
If you need express shipping, please select it at checkout.

United States, United Kingdom, Canada, Germany & Switzerland: Applicable import duties and taxes are taken care of for orders shipped to these destinations. You won’t need to pay additional customs duties or import taxes upon delivery.

All Other International Destinations

International orders shipped to other countries may be subject to import duties, taxes and customs clearance fees upon arrival. These charges are determined by the destination country and are the responsibility of the customer. 

If your package is returned due to refusal to pay duties and taxes, we will issue you a gift card for the order value minus return shipping costs. Please note that OKO cannot be held responsible for replacing or refunding orders stuck in customs clearance.

Orders over $299 qualify for FREE standard international shipping.

Tracking is provided for all domestic and international shipments.

Tracking is available through the Australia Post website at auspost.com.au

Track Your Parcel

Items lost in the post without tracking cannot be refunded. Any parcels returned to sender will be resent at the customer's expense, and we are not liable for parcels redirected to a local post office for collection. Please ensure accuracy in your delivery address, as we cannot be held responsible for delays caused by incorrect details. Consider the security of your delivery address, as we cannot be held responsible for stolen parcels.

Returned Parcels

Atelier OKO is not responsible for parcels that are returned to sender due to an incorrect or incomplete delivery address, unsuccessful delivery attempts, or failure to collect the parcel from a local post office.

Any parcel returned to sender can be resent at the customer’s expense. We do not provide refunds or replacements for parcels that have been marked as delivered by the shipping provider.

Please ensure that your delivery address is accurate and complete, and consider the security of your delivery location. Atelier OKO is not responsible for delays caused by incorrect delivery details, or for parcels that are stolen after being marked as delivered.

We are also not responsible for parcels redirected to a local post office or collection point for collection.

Is It A Gift?

Please add a note to your purchase if you would like us to add a personal message.

Need Further Assistance?

Feel free to get in touch; we’ll be happy to help.

atelierokoau@gmail.com

@atelier.oko